General:

• You are required to pay a 20% deposit to secure your appointment when booking. This can be carried over to future bookings should you wish. The deposit secures against any missed or cancelled appointments and will not be refunded unless you give over 48 notice of cancellation of your booking.

• If you arrive more than 15 minutes late, we cannot guarantee your appointment will remain available and you may still be charged,

• Any pets not collected at the agreed time either agreed on drop off or notified 15 minutes ahead of collection, will incur a charge of £10.00 per thirty minutes.

• Please ensure that your pet has been given the opportunity to go to the toilet before they enter the grooming salon.

• Please do not feed your pet within 30 minutes prior to their appointment.

• All customers are responsible for keeping their pets up to date with their vaccinations

• We recommend puppies wait 2 weeks after their 2nd vaccination before booking a puppy pamper.

• You must inform Izzy's Dog Spa of any medical conditions and may be asked for a letter from your vet sating that your pet is healthy to be groomed before the groom is carried out.

• We will not groom any dog that has been microchipped within the last 24 hours

• The Izzy's Dog Spa team have the right to refuse to groom any pet if there are specific issues but the reason for this would be communicated to you.

• Izzy's Dog Spa has the right to to cancel a groom if it would affect the pets welfare to continue or there is a risk of injury to the grooming team.

• Izzy's Dog Spa will not be held responsible for any loss of personal items during the appointment.

• We will not groom any dog that must be registered under the Dangerous Dogs Act 1991, the Dangerous Dogs (Amendment) Act 1997 or any further amendments to this act.

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Matting Policy:

• We will endeavour to groom your dog to your requirements, however if your pet's coat is excessively matted the matted coat will be clipped (shaved) out. Depending on the severity of the matted coat, which will be discussed during your pet's consultation there maybe additional charge in addition to the groom price, with targeted de-matting (such as under the legs or behind the ears) at £5 or general de-matting over the body at £10 for up to a maximum of 15 minutes. After this 15 minute point, we recommend a clip off for the dogs welfare, therefore it may not be possible to achieve the style you desire. As groomers, our primary concern is to relieve any distress or discomfort your pet may be experiencing as a result of their severely or excessively matted coat. Should your pet come in heavily matted, due to the time it takes and special care needed to remove this, which will be explained by a member of the team and carries a £10 additional charge to the grooming price. You will be made aware of any additional costs during your consultation.

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Extra Care Policy:

• Health and Safety is our primary concern. A dog will only ever be groomed according to the tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative approach will be employed.

• You can reasonably expect to pay more than the starting price for poorly maintained and overgrown coats. Pets that are difficult to manage or uncooperative during grooming. Overweight pets or oversized for breed standard. Timid, anxious or nervous pets which require frequent break and may need special handling may incur additional costs.

• Dogs which are pregnant or in season will not be accepted for a groom.

• If your pet is found to have fleas, they will not be accepted for a groom.

• If your pet is found to have a tick we wil remove (unless it is near to the eyes). However, we advise if your pet has a tick to see your vet, as they are known carriers of disease and may require further treatment.

• Any pets that are deemed at the discretion (of the Izzy's Pet Spa team)  in need of immediate veterinary attention will receive this and you agree that you are liable for resulting additional costs.

• Any dogs that are aggressive towards members of staff may need to be muzzled. It is the owners responsibility to inform the groomer if they do not wish their pet to be muzzled. Refusal may result in the groom not taking place.

• We strongly advise you to insure your pet. Whilst we take every reasonable precaution to prevent it, we will not accept any responsibility for any loss, injury, death or ilness suffered by your pet whilst in our care, except to the extent that we are unable to limit or extend our liability.

• If your pet appears unwell at the time of the appointment, they will not be accepted for grooming due to the risk of cross infection to other pets.

• Izzy's Dog Spa reserves the right to amend these terms and conditions at any time. 

• You are responsible for providing honest information relating to your pets medical conditions and any medication they are currently taking. In certain circumstance you may be required to supply veteninary confirmation that your pet is in good health to be groomed.